DELIVER

  • STANDARD: 6$ / Free with purchases of $50 or more, before taxes;
  • Delivey time is 3 to 12 bussiness days;
  • EXPRESS: 11$;
  • Delivery time is 2 to 3 business days;

 EXCHANGE AND RETURN CONDITIONS

  • The item must be unworn, in the original condition in which it was sent and must not have been washed or stained;
  • All tags must remain intact and unremoved;
  • Any exchange or return must be made within 15 days of the shipping confirmation email;

If not met by one of these conditions above, your article can not be exchanged or returned.

EXCHANGE  

  • You have the right to exchange an item that is defective or not the desired size, making sure to respect the conditions for exchange and return mentioned.

Procedures to follow :

  1. 1. Send us an email at info@bkanne.ca and explain the reason for the exchange;
  2. We will get in touch with you as quickly as possible to offer you the best solution;

Our collection is in limited quantity and it’s possible that the article you want to exchange is no longer available which is why it’s important to contact us before sending the article. In this case, a store credit would be offered with a discount code on your next purchase.

RETURN

  • You have the right to return a defective item or simply because you have changed your mind;
  • The amount will be credited via the payment method used to make the purchase within approximately 10 – 14 days, depending on your banking institution;
  • Discounted items are a non-refundable, non-exchangeable final sale;
  • Do not forget to respect the conditions for return exchange;

Procedures to follow :

  1. Send us an email at info@bkanne.ca and explain the reason for the return;
  2. We will get in touch with you as quickly as possible to offer you the best solution;
  3.  Send the article to the following address:

BKANNE
4273 Rue Rémy
Laval QC CANADA
H7R 6H9

EXCHANGE OR RETURN FEE

  • Your satisfaction matters to us. All items delivered to you are inspected before shipping to ensure their quality;
  • Exchange and return fees are only free for defective items or due to an error on our part;
  • Don’t hesitate to write us info@bkanne.ca for any questions concerning an exchange or return;
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